PRH BIZ

A business-to-business portal providing retailers with a fast, easy way to order, track shipments, review orders, manage invoices, and place claims

Role: Lead Product Designer

Payments (2025-2026)

Collaborated with UX and Finance to design a comprehensive payment portal that streamlined financial operations, reduced manual processing errors and improved cash flow by enabling 24/7 digital payments for retailers previously limited to manual check processing.

Solution

• Serves as primary UI product designer for the payment portal

• Designed intuitive payment flows accommodating multiple payment types while maintaining security standards

• Built self-service features giving customers real-time visibility into payment status and account history, reducing finance team inquiries

• Collaborated with Finance and Customer Service teams to ensure UI met strict financial reporting requirements and year-end deployment constraints

• Created responsive desktop interface prioritizing accuracy and efficiency for high-value B2B transactions

• Developed UI patterns that supported automated cash application, directly reducing manual reconciliation workload

Outcomes

The payment portal design positioned PRH to transition customers from traditional payment methods to digital methods, with expected improvements in on-time payments, reduced processing errors, and decreased support burden on finance teams.

All Docs (2024)

Designed a unified B2B document management system serving tens of thousands of retailers to access invoices, credit memos, and other financial documents, resulting in improved document accessibility, enhanced user experience, and immediate positive customer feedback.

Solution

• Served as primary UI designer for the unified document management system

• Consolidated 8+ document types (invoices, credit memos, debit memos, chargebacks) into one searchable interface for Level 2+ users

• Introduced modern UI design system that balanced brand requirements with practical user needs

• Proposed an interactive Action Bar feature enabling real-time balance calculations and bulk document operations

• Collaborated with stakeholders to understand the complex permission levels and document requirements

• Led technical discussions with middle-tier team to implement complex export and print functionality

• Implemented comprehensive accessibility fixes including focus states, hover states, and larger font sizes for older user demographic

• Developed custom CSS print media queries that optimized physical document output by removing images, forcing grayscale, and displayed readable system fonts

Outcome

• Garners 1.5 million+ visits a month

Delivery Tracking (2022-2023)

Designed a comprehensive delivery tracking system for retailers that transformed complex shipment data into a centralized, intuitive interface. The goal was to create a system that would save retailers time by consolidating delivery information previously scattered across multiple pages and match their actual business workflows. The system garners 350,000+ monthly visits and significantly reduced time spent tracking deliveries.

Announcement to retailers in August 2023

Solution

• Served as primary UI designer for the shipment tracking design

• Collaborated with developers to determine information grouping and nesting

• Worked with UX designers and customer service experts to validate information hierarchy decisions with actual retailers

• Created information architecture to handle multi-layered data complexity that improved operational efficiency for retailers

• Developed nested data visualization system managing deliveries with multiple cartons, each containing multiple items, shipping dates, and tracking numbers

• Built a responsive structure that maintained data integrity across devices while optimizing for desktop information density while maintaining scannability

• Designed expandable tables accommodating 20+ cartons per shipment while maintaining visual hierarchy through strategic grouping by date and delivery type

• Created labeling system differentiating Initials, Reorders, Managed Stock, and Event orders, enabling quick identification of priority shipments

• Built seamless connection between delivery overview and detailed carton-level breakdowns with direct links to invoices and damage claims

Outcome

The new delivery tracking interface is one of the platform's most-used features, in the top 10 most viewed pages with 350,000+ monthly visits, and streamlines the receiving process for thousands of retailers by reducing the time needed to find shipment information and enabling proactive inventory management through clear visibility of incoming deliveries.

Account Settings (2021)

Designed and launched a comprehensive account management system for PRH's BIZ portal, enabling 5 distinct user permission levels and streamlined administrative controls, contributing in the successful migration from Flash-based legacy system to a modern web platform.

Solution

• Served as primary UI designer for the account management system

• Mapped intricate permission levels (Store Access through Administrator)

• Designed modular interface components allowing admins to add, edit, and delete users

• Implemented clear information architecture separating personal profile management, user administration, and account information into distinct, easily navigable sections

• Created responsive design patterns ensuring consistent experience across desktop and mobile for field sales representatives

Outcomes

Successfully migrated all users from the legacy Flash system, maintaining 100% feature parity while improving user experience. Now supports 56,000 monthly views with reduced support requests, enabling retail partners to efficiently manage their organizational access.